March 12, 1996

To Whom it may Concern,

Strength Tek have been providing management services and staffing for the Nortel Fitness Center since 1987. I have been the Nortel manager responsible for setting objectives and measuring the performance of this vendor for the past 2 years.

Strength Tek has responded progressively to the changing definition of wellness in an occupational setting. Lorne Goldenberg and his managers have demonstrated innovation and enthusiasm in ensuring that the latest Fitness and related Wellness programs are available to our employees not only at our Fitness Center but in the workplace. The quality of their staff and programs have been reflected in a dramatic growth in membership, particularly over the last 18 months.

As an ISO-registered organization, our process for measuring vendor performance in terms of cost, performance and customer satisfaction is rigorously monitored on a monthly basis. Surveys and focus group testing confirm that Strength Tek and its employees are meeting or exceeding our requirements.

Yours truly,

K.W. Olson
Manager, Employee Services and Wellness,
Nortel